neu.Notes / neu.Notes+ Support

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If you don't find the answer to your question in our FAQ, please use comments to this entry for posting bugs, comments, suggestions and feature requests for neu.Notes / neu.Notes+.

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Comments

[Hfrings]

Since a few days I have the following problems with neu.Notes+:
- When I click on a note, older than February 8th, the note disappears from the list; after restarting neu.Notes+ the note is back on the list again, but I still have the same problem; newer notes I can open and I can create new notes.
- When I start the backup process the blue progress notification does not show, even not after 15 minutes; I have 236 notes, using iPad1.
- I have searched for the log file, but am not able to find it; the map CrashReporter on my iMac (OSX 10.8.2) is part of Library/Application Support/, but in this map there is no Mobile Device map

Please help me out, because neu.Notes+ is important to me for business purposes. Because I have no access to certain files I can not follow up my actions. I use this great app since May 2011.

N.B. neu.Notes basic functions without problems.

Kind regards,
Henk

[Valerie Copenhaver]

Compared to all of the other apps I tried, I really like this one - but I have had issues. I have two problems - I am using the free version of Neu Notes.
1. Sometimes when I send a pdf to my email the entire contents of the page isn't saved and reflected on the pdf.

2. Some of my notebooks have disappeared. I thought that it was because I wasn't creating titles on some of the notebooks, but adding a title did not fix the issue. I really like this app but it is a major problem to have my notes disappear.

[Pete Stoppani]

The typing and external monitor issue will be fixed in the next update in about a week. It is an iOS compatibility issue.

Pete

[Hiroshi]

Hi,
I have one problem after updating your app recently.

I cannot type in characters while outputting to the monitor with a HDMI cable.

I need to show what I am typing to my customers through the monitor.

So do you have any solution?

[Pete Stoppani]

Tap on the Select tool to toggle the secondary toolbar.

Pete

[Owen]

Where did the group feature go in Neu.Notes+ ? Since the last update, the entire secondary bar went away.
Am I missing something?

[Pete Stoppani]

To enable iCloud, go to Settingsneu.Notes+ and turn it on for both devices.

[Eng Wai Ong]

Hi, how could I sync my notes in paid neu.Notes+ between my iPhone and iPad ? I want to create note on my iPad and then edit it on my iPhone. I enabled iCloud on neu.Note+ [iCloud> Storage&Backup> Manage Storage> iPhone (iPad on my iPad)] but it does not work. Am I missing something ?

I could not find neu.Notes under the "Document & Data"section.

[Neal Payton]

Cannot get a pdf that was sent to me to open in neu.notes on my iPhone. I followed the directions in the FAQs. there are less than 10 apps in the "open in" menu, and I restarted the app twice. Still doesn't show up as an option. What else can I do?

[Adam]

I see that you don't have plans to integrate with Evernote, however I would definitely like to put my vote in for it in the future, that was one of the main reasons I held out as long as I did before upgrading to plus. I would love to see that!

[Pete Stoppani]

Please send us the crash logs per the instructions atwww.neupen.com/FAQ.

Pete

[Knana]

Since the latest upgrade to neu.notes+, about a couple of days ago, neu.notes+ has been crashing whenever I try to advance any page in any notebook. I rely heavily on neu.notes for work so this is extremely unnerving. Any solutions to this?

I am using iPad 2 and on i.OS 5.1(9B176). I will be upgrading to 5.1.1 soon.

[Trish]

Nevermind I found it.

[Trish]

Hi Pete

I'm using neu.Notes Plus and I can't remember how to lock objects to the page. I can't find it in the help guide. How do you do it?

[Pete Stoppani]

When using Airplay, you can disable the time out (Auto-Lock) for the device in the Settings app under the General section.

Pete

[Matt M.]

I have Apple TV in my classroom, and I love mirroring and using Neu Notes+ with my students as a virtual dry erase board. However, when I am not writing on the screen, the app seems to "time out" and loses its AirPlay/mirroring connection. I have to disable and re-engage AirPlay to establish mirroring each time that happens. Is this a bug of some sort?

Thanks for the great work with the app.

[Linda Hamilton]

Sorry for my last question, I just down loaded Neu annotate so I can edit PDF's and it is brilliant ....just what I was looking for!!

[Linda Hamilton]

I would like to be able to input PDF articles and then 'write' on them to edit in Neu notes. Does NeuNotes + have this feature?

[Pete Stoppani]

We plan to add wide fit in the next update.

Pete

[André]

Thanks for this powerful App.
Is it possible to add also "wide fit" to the page size menue?

André

[YM]

Great application but it took for a while to find out how to delete a page(neuNote+; I use both free version and +). It might be against iPad app culture, but I wonder if you could provide a manual. As you add more features ( I'm not against that, though), things are getting more complicated.

[Msy Kngs]

NeuNotes+をiPad2で使っています。
最新版にアップデートしたら、
IPadのホームボタンダブルクリックで、別アプリに切り替え、
その後NeuNotes+に復帰したときに、
直前に編集した部分が消えてしまうことがあります
復帰するのに時間も長くかかるようになり、
使い勝手が悪くなってしまいました。
消えてしまうのが怖くて、アプリケーション切り替えの前に
NeuNotesのホーム画面に戻ってから切り替えている状態です。
こうすると消えないようなので。
何とかならないでしょうか。よろしくお願いします。
とても気に入っているので。

[saito_jp]

新iPad対応verの+（有料版）を愛用しております。
読み取り専用にしても、最後のページで酢ワイプすると、新規ページが作成されてしまいます。
削除するときには、読み取りモードを解除せねばならず、
なかなかに不便です。

次期verで、解消されれば嬉しいです。

[Cliff]

Hi

Great app, fast and smooth. A couple of requests:
1/ Is it possible to integrate handwriting recognition such as visionobjects.com.
2/ Could you provide a button to insert proportional spacing between objects.
3/ Could the size of the text in typing mode box be increased.

Thanks for all your hard work
Regards
Cliff

[Alex Avenarius]

Very nice fix for the Retina iPad, Pete, many thanks! I also appreciate the "reduced smoothing" fix, because this used to disturb me on the original iPad as well.

We're launching a "mobile iPad classroom" in a school I cooperate with, and I'll be recommending neu.Notes/neu.Notes+ as *the* primary note-taking app for both teachers and students. I can't imagine going to any meeting without neu.Notes on my iPad for the last 2 years. I also work as an interpreter, and neu.Notes has served me excellently on those occasions, too.